Thank you for choosing Desi Mitahara. We take great pride in our handmade products and strive to provide you with the best experience possible. However, if something goes wrong, we’re here to help.

1. Return & Replacement Policy

All food items sold on www.desimitahara.com are non-returnable due to hygiene and safety concerns. However, in the unlikely event that you receive a damaged, defective, or incorrect product, we offer a full replacement at no extra cost.

To request a replacement:

• Contact us within 2 days of delivery.
• Share clear photographs of the damaged/incorrect product via email or WhatsApp.
• Once verified by our team, a replacement order will be processed promptly.

2. Cancellation Policy

• Orders can be cancelled within 12 hours of placing them, provided they haven’t been shipped.
• Custom or same-day delivery orders cannot be cancelled once confirmed.

3. Refund Policy

Refunds are offered in the following cases:

• Product was received damaged or spoiled.
• A confirmed cancellation was not processed as promised.
• Product was not delivered due to an issue from our side.

Refunds will be:

• Processed to your original mode of payment within 5–7 working days after approval.
• Issued only after a quality check and verification by our customer care team.

4. Final Sale Items

Products marked as Final Sale are not eligible for refund or exchange under any circumstances.

5. Contact Us

For any concerns, please reach out to us:

Desi Mitahara
1102, Floor 11, Omkar Sai CHS Ltd.,
Sitaram Jadhav Marg, Lower Parel,
Mumbai – 400013
📞 9653687163
📧 contact@desimitahara.com

We reserve the right to modify this policy at any time. By placing an order, you agree to this policy.